Case Study:  Manager Deficiency

Situation: This organization had a twenty-year history of success and excellent customer service. Their customers, four large national concerns, had requested increased capabilities from the organization that would stretch resources to the maximum. The division manager had not demonstrated the ability to plan and execute well enough to meet customer expectations.

Solution: Executive managers ask us to evaluate the organization and to recommend a course of action – without removing the division manager. We recommended and implemented a strategic plan coupled with development of new leaders throughout the organization for long-term continuation and business success.

Result: Execution of strategic action plans achieved the goals desired on schedule. Customer satisfaction remained very high at 99.9%. Four leaders emerged from this organization and received promotions to executive level positions because of their excellent management skills and overall support to the customer

Read Case Study #2 - Uninformed supervisors and managers.